Where to find help and contact the team
Use the help button to search articles, chat with our AI assistant, or escalate to the staff.
Updated
Help button on every page
Tap the help button wherever you are on Velora Launch. You can search through these articles, speak to our AI assistant, or file a request straight to the team.
When you're logged in, the assistant has sight of your own data—your listings, orders, invoices, claims and notices—so it can walk you through what's happening on your account. It reads only; it won't alter anything and it'll never ask you for passwords or payment details.
Speaking to someone on staff
File a request via the help button or head to /contact. You'll receive a ticket number confirmation in your email inbox, and the team will respond by email. Reply directly to that message to add further information.
You can also reach the team at launch@zinndigital.com. We're here during Mon-Fri 08:00-20:00 UTC.
Who's running the show
Velora Launch is operated by Zinn Digital® Ltd, registered in the United Kingdom.
Questions people ask
- Can the AI assistant change things on my account?
- No. The assistant reads your data to help explain what's happening, but it cannot make changes. File a request to speak with the team if you need to alter anything.
- What information should I never give to the help assistant?
- Never share your password or payment card details with the assistant or anyone else on the team. We'll never ask for these.
- How do I track a request to the team?
- You'll get a ticket number by email. Reply to that same email chain to add information or follow up.