What's the refund policy at Velora Launch?
Purchases stay final. One exception: rejected listings. Chargebacks pause your products until resolved.
Updated
On the pitch, it's final
Once you've paid, the whistle's gone. Purchases are not refundable (check the terms for the full breakdown). Your statutory rights stand regardless.
The one exception: listing rejection
If our team rejects or takes down a paid listing, you're back to full time. Every penny for that listing goes straight back to your original payment method. You'll also get a credit note.
For crypto payments, we'll need a payout address from you to process the refund.
Disputes and chargebacks
If a payment is challenged or reversed, everything bought with that purchase gets taken down the moment the dispute opens. The board stays that way until it's settled.
If we win the dispute, your products can go back up. If it goes the other way, they stay down.
Questions people ask
- Can I get my money back after I've paid?
- No. Purchases are final once paid. Your statutory rights are not affected.
- What happens if my listing gets rejected?
- You get a full refund to your original payment method, and we issue a credit note.
- What does a chargeback do to my products?
- Everything from that order comes down while the dispute is open. It goes back up if we win.